Q. What is your warranty policy?
A. My goal is that Makeshifter bags last a really long time; at the very least I hope to do everything I can to keep them relevant, functional, and out of landfills. I learn from seeing how the bags wear over time, and make adjustments to designs when I note flaws or weaknesses. But even really well-made and durable stuff wears over time You can always send/bring back your bag for a repair. If it just needs some labor and TLC, I'll fix it free of charge (you pick up the shipping cost). If it is damaged or worn beyond repair, let's talk about a trade-in for a new bag.
Q. Are Makeshifter bags waterproof?
A. Most Makeshifter bags are made of water-repellent waxed canvas, and will keep your gear dry through rainy commutes, depending on the bag and the conditions.
Canvas, which is woven of natural cotton fibers, expands when it absorbs water--closing pores in the fabric and keeping water out of the bag. You may notice in a total downpour that the bag will become saturated, but the inside of the bag is completely dry. Additionally, details like zipper flaps, taped seams, and roll-top openings help keep water out.
Q. How do I clean and care for my Makeshifter bags?
A. Canvas is pretty darn good at keeping dirt out, and I tend to consider trail dust an aesthetic improvement. The wool on a Makeshifter bag can shrink or become misshapen if scrubbed vigorously, as in a washing machine. The best way to wash your bag is to rinse in cold water, and reshape to air dry. After particularly messy trips I've even hosed out my Outback saddlebag and basket bag in the back yard, and let them dry in the sun. Keep in mind that too much washing will wear out the natural water and mildew repellency. Waxed canvas should never be ironed, and shouldn't need any more than a wipe down with a damp cloth. A little dirt don't hurt.
From the Manufacturer of Martexin Original Wax products:
Martexin Original Wax is a highly specialized textile that precludes normal cleaning. Just as you wouldn't wash a leather product such as shoes, gloves, or jackets, you won’t be able to wash or dry clean your Martexin Original Wax. Wax fabrics have been successfully used for many years without washing. A periodic cleaning with a hose, or damp cloth is all that is needed. Bare areas can be refinished with our Martexin Original Wax refinishing compound which can help restore the wax finish.
Q. How does waxed canvas hold up with time?
A. Quite beautifully. You will notice creases and wrinkles across your waxed canvas bag, similar to the look of well-worn leather. You may find that over the years, the wax may wear thin in places or seem not as waterproof as before. In this case, you can re-apply wax to the item. Check it out!
From Frostriver.com, on how to care for waxed canvas:
Lightly brush off dried mud and dirt with a brush. Start with plain water for cleaning. Hose it off, gently use a scrub brush, rinse, and let it dry. Less is more. For stubborn spots or stains a mild bar soap, flake soap, or saddle soap may help clean specific areas. Test a small area first.
After several years, if you find the canvas drying out and wish to retreat it, you may re-wax your bag. We offer a wax conditioner right from Martexin, it’s their original formula and should be used sparingly. Warm up the canvas and the can of wax a little bit. Sunshine works, so does a hair dryer. Rub a little of the wax conditioner in, apply a little more heat so the wax sinks into the canvas then let it cool and dry. Repeat if necessary but don’t overdo it, a little is all you need.
Q. How do I attach the Snackhole to my bike?
A. The beauty of the Snackhole Stem Bag is that it fits any bike and adjusts very easily. Every bike is different though, so you will have to figure out the best placement for each Velcro strap. Here's a basic diagram of how & where to setup the straps on a Snackhole: